Sector: Other (Conflict resolution)
Organization: Indian Health Services
PD Practitioner: Doctor Diane Pitman
Location: Cass Lake Reservation, Minnesota USA
Date: February 2007
“The PD initiative at Cass Lake has brought about several small, tangible improvements at CLIHS. More importantly it has made significant changes in the way employees at the hospital communicate with each other and approach problems. We are moving from strategies that have not worked (name and blame, waiting for outside help to solve problems) to experimenting with new ones. Our mantra has become “If you do what always did you get what you always got.”