Sector: MRSA
Organization: Billings Clinic
PD Practitioner: Nancy Iversen (RN, Director of Patient Safety and Infection Control)
Location: Billings, MT, USA
“There is more dialogue, more discussion, and people ask questions of each other. When I round now, there is different bonding, because we have learned together. The conversations are different. This is especially good for us in infection control because sometimes we have felt like police. Now we feel like partners.”