Sector: MRSA
Organization: Billings Clinic
PD Practitioner: Nancy Iversen (RN, Director of Patient Safety and Infection Control)
Location: Billings, MT, USA
“There is more dialogue, more discussion, and people ask questions of each other. When I round now, there is different bonding, because we have learned together. The conversations are different. This is especially good for us in infection control because sometimes we have felt like police. Now we feel like partners.”
PD Practitioner: Ms. Borton (Infection Disease Control Nurse)
Location: Pittsburgh, PA
“If you asked staff two years ago who is in charge of infection control, they would say it’s the infection control professionals. If you ask now, they’ll say they are, and they are comfortable making suggestions and asking how to fix things. They have truly taken ownership of this effort.”
Sector: MRSA
Organization: Virginia Health Services
PD Practitioner: Jon Lloyd (MRSA Prevention Coordinator)
Location: Pittsburgh PA, USA
“PD has contributed two additions* to the old adage: "What I hear, I forget. What I see, I remember. What I do, I understand." (PD additions) *What I do, I own and I use it and improve on it. *What WE co-create, WE own and the process builds trustful relationships that foster learning together and self-sustaining improvements because WE own them”.